Terms of Trade
Terms and Conditions, Privacy & Cookie Policy for
Gaia yarn ApS
Hjørringvej 185 A
DK-9400 Nørresundby
CVR.No.: 44118610
Prices
All prices listed on Gaiagarn include 25% Danish VAT.
Reservations are made for tax changes, sold-out items, etc.
This concerns the terms and conditions that apply to Gaiagarn. Please note that Gaiagarn's terms and conditions of sale, guarantees and practices are in accordance with the Danish Sales Act.
Placing an order
Once you have completed an order, you will receive an email stating which products you have purchased.
Please note that this email is NOT a legally binding order confirmation, and no contract has been formed.
Only an electronic response from our shop system confirms the data entered. As a consequence, we have the option to cancel your order if the error is due to:
Typographical erros, input mistakes, techincal issues, delivery failures, or similar situations.
Contact/Invoice
When a costumer places an order on the Gaiagarn webshop, they receive an automated email confirming the items ordered, the delivery address, and all personal information.
Gaiagarn then processes the order. Once the order is shipped, the original invoice/receipt will be sent with the package. This serves as official documentation of your order.
Payment
Gaiagarn accepts payment with VISA/Dankort, Mastercard, Anyday and Mobilepay.
When shopping at our shop, all your card information is encrypted with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction.
In accordance with Danish law, payment will only be charged the moment your order is shipped.
For payments via Anyday, the first installment is charged when the item is shipped. You will then pay monthly installments on the last business day of the following three months. The installment amount depends on your order total and chosen payment plan. If all installments are paid on time, there are no interest charges or fees. If you return your purchase, your Anyday agreement will automatically end. Read more about Anyday’s terms here: https://da.anyday.io/terms-conditions/shopper.
Delivery
We typically deliver within 1-3 business days. Delivery times may be longer up to a weekend or public holiday.
We reserve the right for delays due to out-of-stock items or extended delivery times from Gaiagarn’s suppliers.
Orders over 399 DKK qualify for free shipping and handling.
For ordres under DKK 399, standard shipping rates apply, determined by the carrier we use.
Quality guarantee
If, against expectations, any of our products fail to meet reasonable standards, we ask that you return the item to us.
Right to Complain / Warranty
As a customer, you have the right to make a complaint about a product that has defects or deficiencies present at the time of sale.
The warranty is valid for 2 years and covers manufacturing and material defects. If you wish to make a complaint, it should generally be done within 1 month of discovering the defect og issue.
Right of withdrawal / Returns
As a customer, you always have a 14-day right of withdrawal for items purchased from Gaiagarn. After using the right of withdrawal, the goods must be returned within 14 days.
Please note that shipping costs are not refundable if you cancel your purchase.
All returns must be approved by Gaiagarn before the items are sent back. Therefore, please contact customer service before returning the goods. Customer service can always be contacted via strik@gaiagarn.dk
A copy of the invoice/order confirmation must be enclosed, as well as the registration and account number for the bank account to which we will refund the amount. The item must be sent to Gaiagarn no later than 14 days after you have received it.
Refunds will be issued no later than 20 days after returning the items, provided that the item is in its original condition.
Disclaimer
Gaiagarn is the sole distributor of yarn and related products. All material and information on Gaiagarn is merely the dissemination of information from experiences of users around the world.
Privacy & Cookie Policy (Data controller is Gaiagarn ApS)
Use of personal data and security
Personal information covers all information that can be used to identify an individual, including your first and last name, your age, your gender, your home or work address, your email address or other contact information provided by you.
Both in connection with the use of our website, but also in connection with your inquiries and registrations for newsletters, etc.
We respect all requests for confidentiality of personal information provided online, and we are aware of the need for appropriate protection and responsible processing of all personal information we receive.
Personal information is only used for the purpose for which it was provided, including ensuring that we can perform our services for you, and the information is also used for statistical purposes.
By using Gaiagarn, you agree that we process your personal data in accordance with this privacy policy. We have taken technical and organizational measures to prevent your data from being accidentally or illegally deleted, published, lost, degraded or made available to unauthorized persons, misused or otherwise processed in violation of the law.
If you cannot accept our privacy policy, please do not use our website.
Our collection and processing of personal data
You can use our website without telling us who you are or providing any personal information about yourself. However, we need certain personal information in order to serve you and/or provide you with news and other services.
We collect and process the following information about you:
- Personal information you provide when signing up for the newsletter.
- Personal information you provide in connection with an order.
- Personal information you provide in connection with a complaint or feedback.
We only collect the information necessary to provide the service you request (e.g. name, email or phone number).
The collected personal data is stored on servers certified under the EU-US Privacy Shield.
Some personal data is managed by a 3rd party (data processor) who processes personal data on our behalf in accordance with this privacy policy and applicable data protection legislation.
The information is stored for the period permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for the storage. It is therefore not possible to specify a general timeframe for when information is deleted.
Disclosure of information
Personal information provided on this website will only be disclosed to:
The company's internal departments and selected, trusted third parties who use your personal information to deliver goods or services that you have ordered.
Abuse records in accordance with applicable law if a customer engages in abuse or fraud against us.
In order to further develop and improve our website, we keep statistics on how visitors use the site. The statistics are used only in summarized form, for example to see which pages and browsers our visitors use the most.
Google analytics (GA4) is used to collect visitor statistics.
Google may transfer the information to third parties where required by law or to third parties who perform tasks on their behalf.
If you would like access to the information registered about you with us, please contact strik@gaiagarn.dk.
If incorrect data has been registered, or if you have other objections, you can contact the same place. For further information about your rights, see below.
If you want to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Authority directly.
Cookie Policy
We use cookies on gaiagarn.dk in order to provide the best possible service to the users of our website.
A cookie is a small data file that websites always store on their IT equipment. Google analytics is used for this. The purpose is to recognize the IT equipment and thus observe how you use the website. Today, almost all websites use cookies, as it is often necessary to be able to provide a good service.
We use the following types of cookies on our website:
First-party cookies that expire when you close your internet browser. This type of cookies is used to recognize your IT equipment, remember your language choice, record the time you are on the website, control graphics and identify your queries when you surf around Gaiagarn.
Persistent cookies are stored for up to two years. They record the number of times you have visited the website, length of stay, language choice, how you access the website and whether you are a returning user of the website.
Google Analytics cookies are used to collect visitor statistics. These cookies collect information about your use of the website, including your IP address. Avoid cookies from Google Analytics here.
Marketing cookies are used to track your browsing and reading habits, with the aim of showing you targeted marketing, such as banner ads. These cookies collect data that may contain personally identifiable information.
Any information stored using these cookies may be shared with 3rd parties.
If you do not want to accept cookies, you can make various browser settings regarding cookies via these links:
- Flash cookies
- Internet Explorer
- Mozilla Firefox
- Google Chrome
- Opera
- Safari
The above information is provided in accordance with the Executive Order on requirements for information and consent when storing and accessing information in end-users' terminal equipment.
If the above gives rise to any questions, you are always welcome to contact us at strik@gaiagarn.dk
Your Rights
The personal data we process belongs to the data subject. Therefore, the data subject also has certain rights by nature. These rights are set out in Chapter 3 of the Regulation.
Below is an overview of these rights that you always have as a registered user.
1.a – Duty to provide information
In connection with the collection of personal data, we, as the data controller, must inform the data subject of a number of information. Your rights are set out below.
1.b – Right of access
As a data subject, you have the right to obtain our confirmation as to whether personal data concerning you is being processed, and if so, access to the personal data and the following information:
Purpose of the treatment
The categories of personal data concerned. The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations.
If possible, the intended period for which the personal data will be stored or, if this is not possible, the criteria used to determine this period.
The right to request from the data controller the rectification or erasure of personal data or the restriction of processing of personal data concerning the data subject or to object to such processing.
The right to lodge a complaint with a supervisory authority
Any available information about where the personal data originates, if it is not collected from the data subject.
The existence of automated decision-making, including profiling, as referred to in Article 22(1) and (4), and at least meaningful information about the logic involved and the significance and foreseeable consequences of such processing for the data subject.
If personal data are transferred to a third country or an international organisation, the data subject has the right to be informed of the necessary safeguards pursuant to Article 46 in connection with the transfer.
We will provide a copy of the personal data we process about you if you request it, as long as the copy does not violate the rights and freedoms of others.
For the provision of additional copies, a reasonable fee based on administrative costs will always be charged. Unless otherwise requested, the information will be provided in a commonly used electronic form.
1.c – Correction
If we have registered incorrect information about you, you have the right to have this validated and corrected.
You also have the right, taking into account the purposes of the processing, to have incomplete personal data completed. This can be done, for example, by submitting a supplementary statement.
1.d – Right to be forgotten
You have the right to have your personal data deleted, and we have an obligation to delete your personal data without undue delay if one of the following conditions applies:
The personal data is no longer necessary to fulfil the purposes for which it was collected or otherwise processed.
You withdraw the consent that is the basis for the processing and there is no other basis for the processing.
You object to the processing pursuant to Article 21(1) and there are no legitimate grounds for the processing which override the objection, or you object to the processing pursuant to Article 21(2).
The personal data has been processed illegally.
The personal data must be deleted to comply with a legal obligation in EU law or the national law of the Member States to which we are subject.
The personal data have been collected in the context of the provision of information society services as referred to in Article 8(1).
If we have made the personal data public and are consequently obliged to erase the personal data, we will take reasonable steps, taking into account available technology and the cost of implementation, including technical measures, to inform data controllers processing the personal data that you have requested that these data controllers erase any links to/copies or reproductions of the personal data in question.
However, the above does not apply to the extent that the processing is necessary:
To exercise the right to freedom of expression and information
For compliance with a legal obligation which requires processing under Union or Member State law to which we are subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller in the controller for reasons of public interest in the area of public health in accordance with Article 9(2)(h) and (i) and Article 9(3), for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with Article 89(1), to the extent that the right referred to in paragraph 1 is likely to render impossible or seriously impair the performance of such processing, or
so that legal claims can be established, asserted or defended.
1.e – Restriction of processing
You have the right to restrict our processing of your information if one of the following applies:
The accuracy of the personal data is contested by you for the period until we have had the opportunity to determine whether the personal data is correct.
The processing is unlawful and you oppose the deletion of the personal data and instead request that its use be restricted.
We no longer need the personal data for the processing, but they are necessary for the establishment, exercise or defense of legal claims.
You have objected to the processing pursuant to Article 21(1) during the period in which it is being verified whether our legitimate interests override your legitimate interests.
If processing has been restricted pursuant to the above, such personal data may, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
If you have obtained restriction of processing, we will notify you before the restriction of processing is lifted.
1.f – Notification obligation in connection with deletion or correction
We will inform each recipient to whom your personal data has been disclosed of any rectification or erasure of the personal data or restriction of processing carried out pursuant to sections 1.3, 1.4 or 1.5 unless this proves impossible or is disproportionately difficult.
We will inform you about these recipients if you request it.
1.g – Data portability
You have the right to receive personal data about yourself, which you have provided to us, in a structured, commonly used and machine-readable format.
You also have the right to transmit this information to another data controller without hindrance from us when:
The processing is based on your consent or on our contract and the processing is carried out automatically.
When you exercise your right to data portability in accordance with the above, you have the right to have the personal data transmitted directly from us to another person, if technically feasible. This right is without prejudice to the right to be forgotten.
This right to data portability does not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
This right to data portability must also not infringe on the rights or freedoms of others.
1.h – Right to object
You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on Article 6(1)(e) on public interest or f) on our legitimate interest, including profiling based on these provisions.
If you object, we may no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.
If you object to our processing for direct marketing purposes, the personal data may no longer be processed for this purpose.
At the latest at the time of the first communication with you, you must be expressly made aware of the above right, and information about this must be provided clearly and separately from all other information.
If your personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the Regulation, you have the right, on grounds relating to your particular situation, to object to processing of your personal data, unless the processing is necessary for the performance of a task carried out in the public interest.
1.i – Automated decisions, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects or similarly significantly affects you.
However, this does not apply if the decision:
Is necessary for the conclusion or performance of a contract between the data subject and a data controller, is authorised by Union law or the national law of the Member States to which we are subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or is based on your explicit consent.
If we use automated decision-making in the cases referred to in b) and c), we will implement appropriate measures to safeguard your rights and freedoms and legitimate interests, at least your right to obtain human intervention on our part, to express your point of view and to contest the decision.
The automated decisions may not be based on sensitive personal data unless Article 9(2)(a) or (g) of the Regulation applies and suitable measures are in place to safeguard your rights and freedoms and legitimate interests.
1.j – Limitations
EU law or Danish law to which we or the data processor are subject may, by legislative measures, limit the scope of the obligations and rights that you have under the above, when such a limitation respects the essential content of the fundamental rights and freedoms and is a necessary and proportionate measure in a democratic society in the interests of:
State security, Defence, Public safety, Prevention, investigation, detection or prosecution of criminal offences or Enforcement of criminal sanctions, including protection against and prevention of threats to public security.
Other important objectives relating to the protection of the general public interest of the Union or of a Member State, in particular the essential economic or financial interests of the Union or of a Member State, including monetary, budgetary and taxation matters, public health and social security.
Protection of judicial independence and legal proceedings
Prevention, investigation, detection and prosecution of breaches of ethical rules for regulated professions.
Control, supervisory or regulatory functions, including tasks of a temporary nature, connected with the exercise of official authority in the cases referred to in Article 23(1)(a) to (e) and (g) of the Regulation
Protection of the rights and freedoms of the data subject or others; enforcement of civil law claims.