CONTACT US

If you have any questions regarding a product or an order, or if you need guidance, you are always welcome to contact us.

 

Our official company information is:

Gaiagarn ApS
Hjørringvej 185 A
9400 Nørresundby
Phone: +45 44 14 21 64
Email: strik@gaiagarn.dk
CVR: 44118610

We strive to respond to your inquiry within 2 business days. Please note that response times may be longer during holidays and sale periods. Alternatively, you can also contact us via Facebook or Instagram. If your inquiry concerns an existing order, please include the order number in your email.

If you have not received an order confirmation, please check your spam or promotions folder.

If you need yarn from a specific lot number and wish to order online, please include the lot number in the "Notes" section and specify what we should do if it is no longer in stock. Please note that we cannot check the availability of a specific color in advance.

If you wish to return your order, please follow our instructions under the Return Policy. You can find our return policy HERE.